Accessibility Statement

1. Accessibility Commitment

The Madrid City Council is committed to ensuring the accessibility of the website www.chinatownusera.com, with the aim of ensuring that all people, regardless of their abilities or context of use, can access the information and services offered.

This commitment is made in accordance with the provisions of Royal Decree 1112/2018, of September 7, on the accessibility of websites and mobile applications in the public sector.

2. Compliance Status

This website is partially compliant with the accessibility requirements established in the UNE-EN 301549:2022 standard, due to the exceptions and limitations indicated below.

3. Non-Accessible Content

The content detailed below is not accessible for the following reasons:

a) Non-compliance with regulations

  • There may be elements with insufficient contrast in certain sections.
  • Some content may present occasional errors in semantic structure.
  • Certain interactive elements may not be fully accessible via keyboard.

b) Disproportionate burden

Not applicable.

c) Content outside the scope of applicable legislation

  • Office files or PDF documents published before September 20, 2018, that do not fully meet accessibility requirements.
  • Third-party content (for example, maps, videos, social networks, or other integrated elements) whose accessibility does not directly depend on the City Council.

4. Measures Adopted

To improve the accessibility of the website, the following measures have been adopted, among others:

  • Responsive design for different devices (computers, tablets, and mobile phones).
  • Clear structuring of content using hierarchical headings.
  • Keyboard-compatible navigation.
  • Use of alternative text for relevant images.
  • Improved contrast and readability of content.
  • Compatibility with major browsers and assistive technologies.

Additionally, periodic reviews are carried out to detect and correct potential accessibility issues.

5. Preparation of This Statement

This statement was prepared based on an internal evaluation of the web portal.

Last review of the statement: [include date]

6. Comments and Contact Information

If you detect accessibility barriers or wish to make any inquiry or suggestion, you can contact the Madrid City Council through the following means:

  • Email: [include official contact email]
  • Electronic office: https://sede.madrid.es

You can report:

  • Possible non-compliance with accessibility requirements
  • Difficulties accessing content
  • Requests for accessible information

7. Complaint Procedure

In the event that the response to a communication or accessibility request is not satisfactory, the interested party may initiate a formal complaint, in accordance with the provisions of Article 13 of Royal Decree 1112/2018.

8. Commitment to Continuous Improvement

The Madrid City Council maintains its commitment to continuous improvement in accessibility, with the aim of:

Ensuring compliance with applicable regulations.

Progressively adapting content to current standards.

Improving the browsing experience for all users.

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